Frequently asked Questions

How does Minta work?

Minta operates through a sophisticated algorithm that analyzes your online store in real-time. By leveraging this data, Minta crafts customized product videos designed to showcase your products effectively. This means you can effortlessly promote your products to the right audience at the right moment, driving significant growth without any manual intervention.

Is Minta free to try?

Yes, Minta offers a completely free trial with no need for credit card details. With your free account, you can download or share up to 5 videos per month, all automatically created from your store's catalog. If you choose to access our automation features, you'll find our pricing plans available when you're ready

Which industries Minta currently support?

Minta supports all online businesses. Complete automation is currently available for retailers using Shopify, Wix, Etsy, and BigCommerce. We're also working on adding support for Ecwid and others very soon!

What does “tailored videos” mean?

Tailored videos mean that Minta customizes your product marketing videos just for you! Using your real-time store data, Minta creates branded marketing assets with your colors and text. This way, you can focus on your business while Minta handles your video marketing efforts.

What resolution and format videos are created?

Minta's videos default to 5:4 portrait format but are optimized for various platforms like Facebook, Instagram, and Pinterest while maintaining Full HD 1080p resolution for crisp, high-quality visuals. This ensures compatibility and maximizes engagement across all channels.

Can I upload my own images and videos into Minta's videos?

Minta's customization features cover a wide range of options, but currently, uploading your own images and videos isn't supported. This is because Minta creates your ready-to-use videos using the product images from your online store's product pages.

Where can I post videos I download?

You're free to post, publish, upload, and share your downloaded videos on platforms like Facebook, Instagram, YouTube, Twitter, websites, and blogs, as well as anywhere else on the web. However, please note that reselling your Minta videos is against our terms of service.

Do I own my video?

Yes, when you download a video from Minta, it becomes your property. You're granted a lifetime license for unlimited usage and sharing, meaning you have the freedom to use and share the video as you see fit.

What kind of videos does Minta create for me?

Minta creates every type of promotional video you need by automating your entire creation process. It transforms your store catalog into ready-to-use smart videos, showcasing everything from New Collections and Bestsellers, to Flash Sales and Special Offers. Additionally, Minta crafts holiday specials tailored to your brand that'll help drive record profits on BFCM, Christmas, Valentine's Day and more.

What languages does Minta support?

Minta currently supports English. However, Minta's visuals effectively communicate regardless of the language your audience speaks. Additionally, you have the flexibility to manually edit captions in your preferred language, allowing for seamless customization and localization.

Can I cancel or change my plan anytime?

Absolutely! With our monthly subscription plans, there are no contracts or obligations. You have the freedom to cancel your subscription at any time, giving you full control over your plan with no risk.

How can I reach your 24/7 customer support?

We're here for you 24/7! You can reach out to our customer support team via email at or use our live chat support directly from our platform. Our team is always ready to assist you with any questions or concerns you may have!

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